Debris Public Information Templates

These outreach templates and tools are designed for local governments and other partners to customize and use to provide information to communities, residents, and other stakeholders before, during, and after a debris-generating event. Tools include graphics that can be used on social media posts, on websites, and on flyers; public information / news release templates; and tips for setting up a call center.

Customizable Graphics / Messages
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Customizable graphics and suggested messages can be used by local governments and other partners to edit and share in any way, including on social media platforms, on websites or in emails, or as print flyers. Graphics are available in three different orientations-vertical (story), horizontal, and square. Links to download the graphics are below.

Image Download Suggested Messages and Hashtags Image Preview

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MINIMIZE PROJECTILES

☝️ In preparation for (Tropical Storm/Hurricane Name), check your yard for potential wind-driven projectiles. Everyday objects around your home can become deadly missiles in high winds including lawn furniture, children’s toys, garden tools, wind chimes, bird feeders, etc. Items that can’t be removed should be grouped together and secured to prevent them from becoming airborne.

🌳 The time to trim your trees is before hurricane season. If you must prune a tree to prevent dead branches from potentially causing damage or harm, hire a certified tree professional. Schedule a bulky waste pickup with your trash collector to collect any smaller dead branches or place them in your garage until after the storm has passed. Never stack tree trimmings near fire hydrants, storm drains, guy wires, or utility structures.

For more information, visit www.putlinkhere.com. We thank you for your cooperation.

#StormPreparation #TropicalStormName/#HurricaneName

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MAKE SURE THAT RAIN GOES DOWN THE DRAIN!

You can help prevent localized flooding in your neighborhood! Follow these tips to keep stormwater flowing in the right direction:

DO-

  • Ensure storm drains near your home are clear of debris so rainwater can be channeled off the streets to prevent or minimize street flooding.
  • Use rakes, brooms, or shovels – not your bare hands! – to clear leaves and branches and stay clear of the roadway and passing traffic.

DON'T-

  • Never place lawn trimmings or other yard debris in – or near – storm drains or stormwater retention areas.
  • Don’t blow or rake leaves into streets where stormwater can wash them into the drain. Blocked drains can flood roadways, parking lots, and surrounding property.
  • Don’t lift the drain gate! If blockages exist below the storm drain, contact public works.

Keeping drains clear helps prevent standing water during rain events – reducing ponding (and mosquitos!) and flooding of roadways and properties.

For more information, visit www.putlinkhere.com. We thank you for your cooperation.

#StormDrains #Stormwater #Flooding

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DEBRIS vs. TRASH

To help speed up the removal of disaster debris, follow these tips:

🚫DON’T BAG YOUR DEBRIS
The debris contractor cannot identify the contents of bagged items. Unbagged debris can be easily identified for proper disposal or recycling.

👌DO BAG REGULAR GARBAGE
Place household garbage in your trash container to be picked up by your regular trash collection agency and keep it separated from your disaster debris.

Keeping your debris and trash separated will help ensure a faster recovery of our community!

For more information, visit www.putlinkhere.com. We thank you for your cooperation.

#DisasterDebris #DisasterRecovery

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SEVEN SIMPLE SAFETY TIPS AFTER THE STORM

After the storm passes, you’ll be eager to clean up your home, but remember many dangers may still lurk behind. Follow these tips to help keep from injury while you clean and make repairs:

  1. Wear closed-toed shoes with sturdy soles to protect your feet from nails, broken glass, and other dangerous debris. Stay alert for trip hazards and uneven or unstable surfaces.
  2. Use puncture-resistant gloves to guard your hands from sharp or abrasive objects like splinters and fiberglass.
  3. Safety glasses and a mask will protect you from dust, mold spores and other irritating airborne particles.
  4. Watch for downed powerlines and listen for the hissing sound of a leaking gas line. If you notice either, immediately leave the area and call the appropriate utility service hotline.
  5. Wear sunscreen and insect repellant and be on the lookout for snakes, stinging insects, or other animals that may have relocated to your home after the storm.
  6. Only use generators outdoors in a well-ventilated area – NEVER inside a structure – and always have a CO2 detector.
  7. Exercise caution in using dangerous equipment, especially chainsaws. If you are ever unsure of how to use a piece of equipment, hire a professional.

Remember, first responders are stretched to the limit after a disaster, don’t let a preventable injury add to their calls!

For more information, visit www.putlinkhere.com. We thank you for your cooperation.

#SafetyFirst #AfterTheStorm #HurricaneRecovery #DisasterRecovery

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TIMELINE OF DEBRIS OPERATIONS

Staff and contractors are working diligently to pickup debris as quickly and as safely as possible. We appreciate your patience. As cleanup continues, keep this in mind:

  • Debris collection after a disaster can often take several weeks – or months – to complete.
  • Several passes by the debris contractor may be needed to collect all the debris generated by the disaster.
  • A truck may not pick up all your debris in one load.
  • One truck may only be picking up vegetative debris. Another may be only picking up construction debris. Different types of debris may need to be delivered to different places for recycling or disposal.

If you feel your property was missed or if you have any questions regarding debris removal, visit WEBSITE and or call PHONE NUMBER.

#HurricaneDebris #DisasterRecovery

Public Information Release Templates
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Establishment of a Call Center
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A call center, manned with trained staff to answer questions from callers, can be an effective tool to help provide information to the public and dispel rumors regarding debris operations. It can also help to gauge the effectiveness of public information efforts. If the call center begins receiving many calls regarding a certain issue, the PIO could then address that issue in an upcoming press release, social media post, or press conference. Several considerations in establishing a call center include:

  • Facility – Ensure the call center will be in a facility with an adequate number of phones and workstations for the anticipated call volume.
  • Staffing – Ensure that adequate staff will be available to answer the anticipated volume of calls. Schedule staff breaks and lunches, so staff do not all leave at the same time leaving phones unattended. If there is not enough staff to man the call center, explore using other resources, such as 211, contract resources, or other possible resources for answering telephone inquiries.
  • Training – Ensure staff and volunteers working the call center are trained in proper phone etiquette and in operation of the phone equipment. Conduct a briefing for incoming staff. Provide them with a document containing the most frequently asked questions and answers to guide their responses to callers. Make sure they understand the importance of staying on message. If they are asked a question from a caller that has not been previously addressed, have the call taker write down the question for submittal to the PIO or his or her designee for prompt follow-up with the caller.
  • Documentation – Provide call takers with a checklist so that types of calls received can be monitored. Update the frequently asked questions document often to ensure staff have the most current information to offer callers. Collect their checklists at the end of their shift. Make sure staff and volunteers record the times they work in the call center.
  • Stress – Answering calls from affected individuals during a disaster can be very stressful on those trying to assist callers. Observe staff for signs of stress and fatigue. Ensure staff take breaks as needed. Conduct a debriefing at the end of the call taker’s shift.

Links and Other Resources

H-GAC's Disaster Debris Management Program has complied this list of disaster debris resources to assist you in preparing for and managing the effects of a disaster.