Medicare Benefits Counseling

The Benefits Counseling Team provides free and unbiased help with Medicare. Assistance is available to anyone eligible for Medicare, regardless of age, and their caregivers. The program is sometimes called the State Health Insurance Assistance Program (SHIP) or the Texas Health Information Counseling and Advocacy Program (HICAP). Benefits Counselors can assist with:

  • Medicare Parts A and B

  • Part C Medicare Advantage Plans

  • Part D Prescription Drug Plans

  • Medigap Plans/ Medicare Supplement Insurance

  • Medicare enrollment periods

  • Low-income assistance programs

  • Prescription assistance

  • Medicare appeals

  • Working past 65

  • Medicare’s Coordination with Other Benefits (including V.A Benefits, TriCare, CHAMPVA, TRS, FEHB, ERS, COBRA, and Active Employer Coverage)

  • Long-term care insurance

Monthly Benefits Check-Up Days in Your Community

Receive free and unbiased Medicare help in your community! A certified Benefits Counselor is on location monthly at these sites for in-person assistance*.

*Please note, due to COVID-19 we are temporarily pausing these programs. Help is still available by phone, 1-800-437-7396.

Mamie George Community Center

1111 Collins Rd.
Richmond, TX 77469

1st Tuesday and 2nd Thursday of each month, 10:00a.m. – 2:00 p.m
Walk-in appointments

Osher Lifelong Learning Institute (OLLI)

4700 Broadway, Suite B101
Galveston, TX 77551

2nd Monday of each month, 10:00 a.m.- 12:00 p.m., 1:00 p.m.- 4:00 p.m.
Call 409-763-5604 to make an appointment with a Benefits Counselor

Gulf Breeze Apartments

1211 21st St.
Galveston, TX 77550

2nd Wednesday of each month, 10:00 a.m.- 2:00 p.m.
Walk-in appointments

El Campo Branch Library

200 W. Church St.
El Campo, TX 77437

3rd Thursday of each month, 10:00 a.m.- 2:00 p.m.
Walk-in appointments

Osher Lifelong Learning Institute (OLLI) - Angleton

140 E. Hospital Dr
Angleton, TX 77515

4th Monday of each month 10:00 a.m to 12:00 p.m. and 1:00 p.m. to 4:00 p.m.
Call 979-848-9109 for appointments

Texana Center

4910 Airport Ave Building A.
Rosenberg TX 77471

Walk-in appointments

Please note that these dates are subject to change based on holidays and inclement weather.

If you would like to host a Benefits Check-Up Day at your community agency or would like us to present on Medicare-related topics at an educational event, please contact us at 1-800-437-7396 and ask to speak to a Benefits Counselor.

Help with Medicare Costs

There are assistance programs to help lower Medicare costs, such as prescription copays, Part B premiums, and more. The Benefits Counseling team helps individuals apply for these assistance programs if they seem eligible. Even if an individual does not qualify for an assistance program, a Benefits Counselor can review current coverage and assist with other resources, such as pharmaceutical assistance programs.

Helpful Links

Medicare Plan Finder
Rx Assist
NeedyMeds
GoodRx
NCOA Benefits Check-Up

Legal Assistance

The Benefits Counseling Team also works with legal agencies such as Texas Legal Services Center and the Elder Justice Project to provide some legal assistance services for individuals age 60 and older. Benefits Counselors can provide legal assistance on:

  • Long-term care Medicaid eligibility

  • Qualified Income Trust (QIT) assistance

  • Advance directives (such as durable and medical power of attorney forms) information, assistance, and referrals to local legal aid organizations